Shipping and Returns:

Orders are usually processed and shipped within 24 hours. Delivery may vary with the carrier. Air delivery is available upon request. Research scientists with unique delivery requirements may arrange for special or expedited handling. Some items may incur a handling fee. Due to shipping regulations for hazardous chemicals, some products may incur additional hazardous materials shipping charges

With regard to damaged shipments, claims for damage must be filed with the carrier. Visible damage must be noted on the delivery receipt. Concealed damage must be reported to the carrier within 15 days.

National Diagnostics Inc. guarantees its products to be of the finest quality at the time of shipment. All materials shipped are guaranteed to meet the specifications indicated. A full refund, replacement or credit will be issued for any product which does not perform as specified due to a manufacturing defect. The limit of all claims relating to National Diagnostics Inc. products shall be the invoice price of the product.

Consumer Data Privacy:

Welcome to the National Diagnostics website, which is owned and operated by National Diagnostics Inc. This Privacy Policy is designed to tell you about National Diagnostic's collection, use, and dissemination practices regarding information that you provide to National Diagnostics through this Site or through the websites of our affiliates or representatives.

Your use of this the National Diagnostics website is subject to this Privacy Policy, which you may at any time print or download (or request a printed copy by contacting us). Whenever you submit information to National Diagnostics through the National Diagnostics website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. National Diagnostics reserves the right to change this Privacy Policy at any time by posting the revised policy at this location, but such changes will not affect information provided by you prior to the effective date of the change unless you consent otherwise. Please check back for updates to the Privacy Policy.

How we collect information about you: When you register with National Diagnostics via this Site, you will be asked to provide basic contact information (e.g., name, organization, address, phone number, e-mail address, fax number, and so on). On the National Diagnostics website, for example, we may collect and retain contact and other information from you in a number of ways, such as when you place an order, request e-mail updates or other information, complete customer surveys, submit a feedback or contact form, or provide a resume. If any third parties provide information to us about you, we may combine that information with other information we have about you, and we will treat that information in accordance with this Privacy Policy.

This Site collects various non-personally identifiable information from you in the course of your navigation of the Site, such as the URL of the site you just came from, the browser version you use, your Internet Protocol (IP) address, IP ports, date/time, size of data transferred, pages you visit, and other “clickstream” data. National Diagnostics also uses "cookies" to enhance your website visit. A “cookie” is information either temporarily or permanently stored in a file on your computer. You can set your browser to reject cookies, but that may limit your use of some convenience features at the National Diagnostics website.

How we use information about you: National Diagnostics uses information collected by clickstream data collection and cookies to store your preferences, improve web site navigation, make personalized features and other services available to you, compile and analyze aggregate statistics and trends, and otherwise help administer and improve the National Diagnostics website. Where you provide registration information, cookies can also be used to identify you when you log onto the National Diagnostics website or portions of thereof.

Except as otherwise stated, National Diagnostics may use information it collects from you and others to respond to your request, improve the content, services, and products that National Diagnostics provides, customize the National Diagnostics website to your preferences, communicate information to you (where you have not expressed a preference otherwise), for our marketing and research analysis, and for other purposes identified to you. National Diagnostics reserves the right to make full use of information that is not in personally identifiable form.

From time to time, National Diagnostics uses contact information obtained via the National Diagnostics website to send e-mail and postal mail supplying customers with the most recent product and service information. If you order products or services via our Site, National Diagnostics may contact you by e-mail to send you information about your order (e.g., order confirmations, shipment notifications, etc.). National Diagnostics may also contact National Diagnostics website visitors via e-mail regarding their account status, and about changes to any relevant agreements or policies.

How information may be disclosed and how it is protected: National Diagnostics does not provide the personally identifiable information you supply to us to outside mailing lists. National Diagnostics may share information about you with National Diagnostics's affiliates, successors, and agents/representatives (for example, consultants), which are required to treat the information in accordance with this Privacy Policy.

National Diagnostics takes reasonable steps online and offline to safeguard the information you provide to us. For example, all credit card numbers transmitted to National Diagnostics are broken into segments which are stored in separate locations. Your data is protected once it reaches our network through the use of a secure firewall. Portions of your data may also be encrypted on our storage server for additional security. We may disclose personally identifiable information that you provide via this site to respond to law enforcement requests or where required by applicable laws, regulations, or court orders. Furthermore, we may disclose information provided by you in connection with corporate restructuring, sale or assignment of assets, merger, divestiture, and other changes of control or financial status, in which case we will require the recipient to use the information in accordance with this Privacy Policy.

Because no system is 100% secure or error-free despite taking commercially reasonable steps, National Diagnostics and its affiliates do not promise, and you should not expect, that information you provide to National Diagnostics shall remain private under all circumstances. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the National Diagnostics website.

Opting out: If you do not wish to receive certain communications from National Diagnostics, or our affiliates or representatives, you may opt out by: (1) declining the service offered when registering or at other information collection points on the Site, or (2) informing us that you no longer wish to receive such communications. We will comply with such requests unless such communications are necessary for the administration of your account, required by law, or necessary to protect our rights.

Access to information you provide: You may at any time request access to a summary of the information you provided at web registration, and request corrections or updates to that information. National Diagnostics will make reasonable efforts to respond promptly to such requests, but reserves the right to limit such requests to two per year per individual. Further, our response to such requests may be limited to information under our direct control.

Other web sites: The National Diagnostics website contains links to the web sites of other organizations. National Diagnostics is not responsible for the privacy practices or the content of other web sites, and unless otherwise specified, does not imply any relationship, sponsorship, or affiliation between National Diagnostics and these linked sites, or adoption or approval of the content of such sites.