Shipping and Returns:
Orders are usually processed and shipped within 24 hours. Delivery may vary with the carrier. Air delivery is available upon request. Research scientists with unique delivery requirements may arrange for special or expedited handling. Some items may incur a handling fee. Due to shipping regulations for hazardous chemicals, some products may incur additional hazardous materials shipping charges
With regard to damaged shipments, claims for damage must be filed with the carrier. Visible damage must be noted on the delivery receipt. Concealed damage must be reported to the carrier within 15 days.
National Diagnostics Inc. guarantees its products to be of the finest quality at the time of shipment. All materials shipped are guaranteed to meet the specifications indicated. A full refund, replacement or credit will be issued for any product which does not perform as specified due to a manufacturing defect. The limit of all claims relating to National Diagnostics Inc. products shall be the invoice price of the product.
Consumer Data Privacy:
This Site collects various non-personally identifiable information from you in the course of your navigation of the Site, such as the URL of the site you just came from, the browser version you use, your Internet Protocol (IP) address, IP ports, date/time, size of data transferred, pages you visit, and other “clickstream” data. National Diagnostics also uses "cookies" to enhance your website visit. A “cookie” is information either temporarily or permanently stored in a file on your computer. You can set your browser to reject cookies, but that may limit your use of some convenience features at the National Diagnostics website.
How we use information about you: National Diagnostics uses information collected by clickstream data collection and cookies to store your preferences, improve web site navigation, make personalized features and other services available to you, compile and analyze aggregate statistics and trends, and otherwise help administer and improve the National Diagnostics website. Where you provide registration information, cookies can also be used to identify you when you log onto the National Diagnostics website or portions of thereof.
Except as otherwise stated, National Diagnostics may use information it collects from you and others to respond to your request, improve the content, services, and products that National Diagnostics provides, customize the National Diagnostics website to your preferences, communicate information to you (where you have not expressed a preference otherwise), for our marketing and research analysis, and for other purposes identified to you. National Diagnostics reserves the right to make full use of information that is not in personally identifiable form.
From time to time, National Diagnostics uses contact information obtained via the National Diagnostics website to send e-mail and postal mail supplying customers with the most recent product and service information. If you order products or services via our Site, National Diagnostics may contact you by e-mail to send you information about your order (e.g., order confirmations, shipment notifications, etc.). National Diagnostics may also contact National Diagnostics website visitors via e-mail regarding their account status, and about changes to any relevant agreements or policies.
Because no system is 100% secure or error-free despite taking commercially reasonable steps, National Diagnostics and its affiliates do not promise, and you should not expect, that information you provide to National Diagnostics shall remain private under all circumstances. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the National Diagnostics website.
Opting out: If you do not wish to receive certain communications from National Diagnostics, or our affiliates or representatives, you may opt out by: (1) declining the service offered when registering or at other information collection points on the Site, or (2) informing us that you no longer wish to receive such communications. We will comply with such requests unless such communications are necessary for the administration of your account, required by law, or necessary to protect our rights.
Access to information you provide: You may at any time request access to a summary of the information you provided at web registration, and request corrections or updates to that information. National Diagnostics will make reasonable efforts to respond promptly to such requests, but reserves the right to limit such requests to two per year per individual. Further, our response to such requests may be limited to information under our direct control.
Other web sites: The National Diagnostics website contains links to the web sites of other organizations. National Diagnostics is not responsible for the privacy practices or the content of other web sites, and unless otherwise specified, does not imply any relationship, sponsorship, or affiliation between National Diagnostics and these linked sites, or adoption or approval of the content of such sites.